Last Updated: July 7, 2026

Welcome to Emerald. These Terms of Service govern your access to and use of our website, products, and services. By visiting https://emerald-shop.com or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of These Terms

By accessing or using our website, you confirm that you are legally capable of entering into a binding agreement under the laws of your country of residence.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

-Use the website for fraudulent or illegal activities.

-Attempt to interfere with the operation or security of the website.

-Upload or transmit viruses, malware, or harmful code.

-Copy, reproduce, or exploit any part of the website without our written permission.

-Infringe the intellectual property rights of Emerald or any third party.

We reserve the right to suspend or terminate access if these Terms are violated.

3. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

-Product colours may appear differently depending on your screen or device.

-Minor variations between product images and the actual product may occur.

-Availability is subject to stock levels.

We reserve the right to correct errors, update information, or discontinue products without prior notice.

4. Pricing and Payments

All prices displayed on our website are shown in GBP (£) and include applicable UK VAT unless otherwise stated.

Payment must be completed before an order is processed.

We reserve the right to refuse or cancel any order in cases including, but not limited to:

-Pricing errors

-Suspected fraud

-Payment authorization failure

-Product availability issues

If payment has already been taken for a cancelled order, a full refund will be issued.

5. Order Acceptance

After placing an order, you will receive an email confirming that we have received it.

This confirmation does not mean your order has been accepted.

Your order is accepted only when it has been processed and dispatched.

6. Shipping

Shipping times, delivery estimates, and courier information are available in our Shipping Policy.

While we work with reliable delivery partners, delivery dates are estimates and cannot be guaranteed.

Emerald is not responsible for delays caused by courier services, severe weather, customs authorities, or events beyond our reasonable control.

7. Returns and Refunds

Our Returns & Refund Policy explains the conditions for returning products, requesting refunds, and exchanging items.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

8. Customer Accounts

If you create an account with Emerald, you are responsible for maintaining the confidentiality of your login details.

You are also responsible for all activities carried out under your account.

Please notify us immediately if you believe your account has been accessed without authorization.

9. Third-Party Services

Our website may include links to third-party websites or services.

These websites operate independently from Emerald, and we are not responsible for their content, policies, or practices.

Visiting third-party websites is entirely at your own risk.

10. Intellectual Property

All content available on emerald-shop.com, including but not limited to text, graphics, logos, icons, images, product descriptions, and website design, is the property of Emerald or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Feedback

If you send us suggestions, reviews, comments, or other feedback, you grant Emerald the right to use, publish, edit, or reproduce that content for business purposes without additional compensation, unless prohibited by law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Consumer Rights

Nothing in these Terms limits your statutory rights under applicable United Kingdom consumer protection legislation.

Where applicable, customers may exercise their legal cancellation rights in accordance with UK consumer laws.

Please refer to our Return & Refund Policy for practical guidance on returning products.

14. Limitation of Liability

To the maximum extent permitted by law, Emerald shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for fraud, death, or personal injury caused by negligence.

15. Indemnification

You agree to indemnify and hold Emerald, its employees, directors, affiliates, and partners harmless from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of our website.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply in full force.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business or legal obligations.

The latest version will always be available on this page, and the "Last Updated" date will indicate when changes were made.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Emerald

Website: https://emerald-shop.com

Email: contact@emerald-shop.com

Phone: +44 7451 256085

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +1)

Response Time: We aim to reply to all enquiries within one business day.