Founded in 2015, we are a UK-based footwear retailer dedicated to creating quality handmade shoes for men and women. Our focus is on combining traditional craftsmanship with carefully selected materials to produce footwear designed for everyday comfort, durability, and timeless style.

Frequently Asked Questions

Everything you need to know before ordering from EMERALD.

How long does shipping take? +

Orders are processed within 24–48 hours. Delivery usually takes 5–10 business days depending on your location.

Do you offer free shipping? +

Yes. We offer FREE shipping on all orders with no minimum purchase required.

What if the size doesn't fit? +

No worries. Contact our support team and we'll help you exchange your shoes for the correct size.

Do the shoes come with a warranty? +

Yes. Every pair is backed by our 30-Day Warranty against manufacturing defects.

How can I contact customer support? +

Our support team is available 24/7 via email. We usually respond within a few hours.