Shipping policy

At Emerald, we aim to deliver your order quickly, safely, and at no extra cost. Please review our shipping policy below for information about processing times, delivery estimates, and shipping services.

Shipping Destination

We currently ship orders throughout the United Kingdom.

Order Processing

Orders are processed during our regular business hours, Monday to Friday, excluding public holidays.

-Order Cut-Off Time: 5:00 PM (GMT +1)

-Processing Time: 1–2 business days

Orders placed after the daily cut-off time will begin processing on the next business day.

Delivery Estimates

After your order has been processed, delivery typically takes:

-Transit Time: 4–6 business days

-Estimated Total Delivery Time: 5–8 business days (including processing)

Please note that these delivery estimates are provided as guidance and may occasionally vary due to factors outside our control, such as weather conditions, courier delays, or peak shopping periods.

Shipping Partners

To ensure reliable delivery, we work with trusted courier services, including:

-Royal Mail

-Evri

-DPD

-UPS

The courier selected for your order will depend on your delivery address, parcel size, and service availability.

Shipping Costs

We offer Free Standard Shipping on all orders delivered within the United Kingdom.

-No minimum purchase is required.

-The price displayed at checkout is the total amount you pay.

-All listed prices include applicable VAT.

-No additional customs duties or import taxes apply to UK deliveries.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

You can use the tracking link included in the email to follow your shipment until it arrives.

Delivery Problems

If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate with the shipping carrier, we ask that any missing deliveries be reported within 7 days of the estimated delivery date.

We'll work closely with the courier to resolve the issue and keep you informed throughout the process.

Contact Us

If you have any questions regarding shipping or delivery, our support team is happy to assist.

Store Name: Emerald

Website: https://emerald-shop.com

Address: 190 Stamford Hill, London N16 6RA, United Kingdom

Email: contact@emerald-shop.com

Phone: +44 7451 256085

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +1)

Response Time: We aim to reply to all enquiries within one business day.